PDF(Pubmed)
Abstract：
Empathy plays an important role in nursing so that the patients are provided with quality care and are satisfied with the services provided. Saudi Arabian patient interactions, including initial exploring, tend not to be formulaically initiated as in other countries. In this current study, the researcher aimed to highlight the critical role of nurse introductions in creating a desirable patient experience in the inpatient centers of Ministry Of Health hospitals in Saudi Arabia. This study was a cross-sectional secondary data analysis using the National Health Links/Presses Ganey surveys for every quint between the period 2021 and 2022. The methodology comprised an in-depth analysis of the Patient Experience Management Program (PXMP) survey that was involved as the uniform survey concluded by the Health Links/PressGaney. During the analysis, however, the results were found to have significant differences as 71.3% of the patients had a very good impression of their overall patient experience. This was specifically designed to address specific issues such as personal characteristics. The results of this study contribute to the understanding of what drives the nurses-patient interactions and forge the need for enhancing the way nurses are introduced to their patients to increase the average level of satisfaction of patients in the Ministry Of Health hospitals in Saudi Arabia. This study recommends that Saudi nurses should be trained to establish rapport in their interactions with patients as this promotes patient-centeredness and subsequently patients\' experiences and care outcomes.
摘要：
移情在护理中起着重要的作用，可以为患者提供优质的护理并对所提供的服务感到满意。沙特阿拉伯患者互动，包括初步探索，往往不像其他国家那样公式化地启动。在目前的研究中,研究人员旨在强调护士介绍在沙特阿拉伯卫生部医院住院中心创造理想患者体验的关键作用.这项研究是使用国家健康链接/PressesGaney调查对2021年至2022年期间的每一个quint进行的横截面二次数据分析。该方法包括对患者体验管理计划（PXMP）调查的深入分析，该调查是由HealthLinks/PressGaney完成的统一调查。在分析过程中,然而,结果发现有显著差异,因为71.3%的患者对他们的整体患者体验有很好的印象.这是专门为解决个人特征等具体问题而设计的。这项研究的结果有助于理解驱动护士与病人互动的因素，并加强护士向病人介绍的方式，以提高沙特阿拉伯卫生部医院病人的平均满意度。这项研究建议，沙特护士应接受培训，以建立他们与患者的互动融洽关系，因为这促进了以患者为中心，随后患者的体验和护理结果。
