Abstract：
BACKGROUND: Facelifts are one of the most common facial aesthetic surgery procedures. Patient satisfaction determines success of most aesthetic surgery but has been historically difficult to assess.
OBJECTIVE: This study evaluated reviews by facelift patients on the aesthetic surgery social media website RealSelf.com to determine positive and negative factors underlying patient satisfaction following facelifts.
METHODS: Facelift reviews were gathered from RealSelf.com with an automated web crawler. Reviews were categorized as positive or negative and by the primary and secondary reasons for the positive or negative review. Patient \"worth it\" and star ratings, physician specialty, and cost of procedure were also collected.
RESULTS: A total of 2153 facelift reviews were collected. Overall, 1986 (92.24%) were positive and 167 (7.76%) were negative. The most common overall reasons for a positive review were aesthetic results (n=1571, 79.10%) and bedside manner (n=1488, 74.92%). The most common overall reasons for a negative review were outcome (n=137, 82.04%) and bedside manner (n=82, 49.10%). Most facelifts were performed by plastic surgeons (n=1796, 83.42%). The greatest 5-star rating percentages were seen for oral and maxillofacial surgeons (n=29, 93.55%), otolaryngologists (n=96, 92.31%), and plastic surgeons (n=1642, 91.43%). Of patients who provided a \"worth it\" rating, 1216 (91.91%) stated that their facelift was \"worth it.\"
CONCLUSIONS: Overall patient sentiment toward facelifts was positive. The factors most commonly affecting a positive patient experience were bedside manner and aesthetic results. Negative patient reviews were primarily attributed to dissatisfaction with aesthetic outcomes. Social media serves as a valuable tool for evaluating patient satisfaction with aesthetic surgery.
METHODS: This journal requires that authors assign a level of evidence to each article. For a full description of these Evidence-Based Medicine ratings, please refer to the Table of Contents or the online Instructions to Authors www.springer.com/00266 .
OBJECTIVE: This study evaluated reviews by facelift patients on the aesthetic surgery social media website RealSelf.com to determine positive and negative factors underlying patient satisfaction following facelifts.
METHODS: Facelift reviews were gathered from RealSelf.com with an automated web crawler. Reviews were categorized as positive or negative and by the primary and secondary reasons for the positive or negative review. Patient \"worth it\" and star ratings, physician specialty, and cost of procedure were also collected.
RESULTS: A total of 2153 facelift reviews were collected. Overall, 1986 (92.24%) were positive and 167 (7.76%) were negative. The most common overall reasons for a positive review were aesthetic results (n=1571, 79.10%) and bedside manner (n=1488, 74.92%). The most common overall reasons for a negative review were outcome (n=137, 82.04%) and bedside manner (n=82, 49.10%). Most facelifts were performed by plastic surgeons (n=1796, 83.42%). The greatest 5-star rating percentages were seen for oral and maxillofacial surgeons (n=29, 93.55%), otolaryngologists (n=96, 92.31%), and plastic surgeons (n=1642, 91.43%). Of patients who provided a \"worth it\" rating, 1216 (91.91%) stated that their facelift was \"worth it.\"
CONCLUSIONS: Overall patient sentiment toward facelifts was positive. The factors most commonly affecting a positive patient experience were bedside manner and aesthetic results. Negative patient reviews were primarily attributed to dissatisfaction with aesthetic outcomes. Social media serves as a valuable tool for evaluating patient satisfaction with aesthetic surgery.
METHODS: This journal requires that authors assign a level of evidence to each article. For a full description of these Evidence-Based Medicine ratings, please refer to the Table of Contents or the online Instructions to Authors www.springer.com/00266 .
摘要：
背景：面部整容是最常见的面部美容手术之一。患者满意度决定了大多数美容手术的成功，但历史上一直难以评估。
目的：本研究评估了美容手术社交媒体网站RealSelf.com上整容手术患者的评论，以确定整容手术后患者满意度的正面和负面因素。
方法：通过自动网络爬虫从RealSelf.com收集整容评论。评论分为正面或负面，以及正面或负面评论的主要和次要原因。患者“值得”和星级评级，专科医师,和程序成本也被收集。
结果：共收集了2153篇整容评论。总的来说,1986年（92.24%）阳性，167例（7.76%）阴性。积极评价的最常见的总体原因是美学结果（n=1571，79.10％）和床边方式（n=1488，74.92％）。负面评价最常见的总体原因是结局（n=137，82.04%）和床边方式（n=82，49.10%）。大多数整容由整形外科医生进行（n=1796，占83.42％）。最大的5星评级百分比出现在口腔和颌面外科医生(n=29,93.55%),耳鼻喉科医师（n=96，92.31%），和整形外科医生（n=1642，91.43％）。在提供“值得”评级的患者中，1216（91.91%）表示他们的整容是“值得的”。
结论：患者对整容的总体情绪是积极的。最常影响患者积极体验的因素是床边方式和美学结果。负面的患者评论主要归因于对美学结果的不满。社交媒体是评估患者对美容手术满意度的宝贵工具。
方法：本期刊要求作者为每篇文章分配一定程度的证据。对于这些循证医学评级的完整描述，请参阅目录或在线作者说明www。springer.com/00266.
目的：本研究评估了美容手术社交媒体网站RealSelf.com上整容手术患者的评论，以确定整容手术后患者满意度的正面和负面因素。
方法：通过自动网络爬虫从RealSelf.com收集整容评论。评论分为正面或负面，以及正面或负面评论的主要和次要原因。患者“值得”和星级评级，专科医师,和程序成本也被收集。
结果：共收集了2153篇整容评论。总的来说,1986年（92.24%）阳性，167例（7.76%）阴性。积极评价的最常见的总体原因是美学结果（n=1571，79.10％）和床边方式（n=1488，74.92％）。负面评价最常见的总体原因是结局（n=137，82.04%）和床边方式（n=82，49.10%）。大多数整容由整形外科医生进行（n=1796，占83.42％）。最大的5星评级百分比出现在口腔和颌面外科医生(n=29,93.55%),耳鼻喉科医师（n=96，92.31%），和整形外科医生（n=1642，91.43％）。在提供“值得”评级的患者中，1216（91.91%）表示他们的整容是“值得的”。
结论：患者对整容的总体情绪是积极的。最常影响患者积极体验的因素是床边方式和美学结果。负面的患者评论主要归因于对美学结果的不满。社交媒体是评估患者对美容手术满意度的宝贵工具。
方法：本期刊要求作者为每篇文章分配一定程度的证据。对于这些循证医学评级的完整描述，请参阅目录或在线作者说明www。springer.com/00266.
