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Abstract：
This study aims to assess the service quality and user satisfaction of a community support program (CSP) in a specific administrative region of Taiwan. Employing a cross-sectional design, data were collected from 450 CSP users in the region via a questionnaire. Statistical analyses, including descriptive analysis, ANOVA, and Scheffe\'s Test, were conducted using SPSS 22.0. The findings reveal that users aged 70-79 years with primary education, as well as those with demand or unknown demand for long-term care, reported the highest level of satisfaction with CSP services (mean = 4.5, SD = 0.7, p < 0.05). The study underscores the influence of user characteristics and their understanding of the services on satisfaction levels. These insights provide clear direction for policymakers in shaping the future of CSPs, emphasizing the importance of addressing user needs and enhancing awareness and the utilization of available services.
摘要：
本研究旨在评估台湾特定行政区的社区支持计划（CSP）的服务质量和用户满意度。采用横截面设计，通过问卷收集了该地区450名CSP用户的数据.统计分析，包括描述性分析，方差分析,和Scheffe的测试,使用SPSS22.0进行。调查结果显示，年龄在70-79岁的初等教育用户，以及那些有长期护理需求或未知需求的人，报告的CSP服务满意度最高（平均值=4.5，SD=0.7，p<0.05）。该研究强调了用户特征及其对服务的理解对满意度水平的影响。这些见解为政策制定者塑造CSP的未来提供了明确的方向，强调解决用户需求、提高认识和利用现有服务的重要性。
