关键词: COVID-19 community engagement patient engagement patient experience patient satisfaction pediatrics relationships in healthcare technology

来  源:   DOI:10.1177/23743735241259549   PDF(Pubmed)

Abstract:
This article explores the deep impact of the COVID-19 pandemic on pediatric care volunteerism and specifically highlights the innovative responses and adaptations made by Project Sunshine, an international nonprofit organization headquartered in New York, NY. Prior to the pandemic, Project Sunshine\'s in-person volunteers played a critical role in providing comfort and support to hospitalized children and their families, bridging the gap between clinical treatment and patient satisfaction. However, COVID-19 brought unprecedented challenges to hospitals around the world, including widespread interruption of volunteer activities due to safety concerns and visitation restrictions. In response, Project Sunshine swiftly pivoted to virtual volunteering by launching TelePlay, an online playroom offering live interactive sessions between trained volunteers and pediatric patients. This approach addressed the immediate volunteering needs of patients during the pandemic and also extended support beyond traditional hospital settings, allowing Project Sunshine to reach children at home facing isolation and socialization challenges. Early pilot data is very encouraging: TelePlay participants were noted by their caregivers to be less anxious after a TelePlay session compared to before (p < 0.001). Additionally, the flexibility and accessibility of TelePlay have opened new avenues for volunteers to engage with their communities, transcending geographical barriers and accommodating varied schedules. As the healthcare landscape transitions back to in-person volunteerism, Project Sunshine embraces a hybrid model, offering both in-person and virtual volunteering opportunities. This flexible approach reflects the organization\'s commitment to helping shape the future of volunteerism to meet the evolving needs of pediatric patients and volunteers alike.
摘要:
本文探讨了COVID-19大流行对儿科护理志愿服务的深刻影响,并特别强调了阳光项目所做出的创新回应和调整,总部设在纽约的国际非营利组织,NY.在大流行之前,阳光项目的现场志愿者在为住院儿童及其家庭提供安慰和支持方面发挥了关键作用,弥合临床治疗与患者满意度之间的差距。然而,新冠肺炎给世界各地的医院带来了前所未有的挑战,包括由于安全问题和访问限制而导致的志愿者活动的广泛中断。作为回应,阳光项目通过推出Teleplay迅速转向虚拟志愿服务,一个在线游戏室,提供训练有素的志愿者和儿科患者之间的实时互动会议。这种方法解决了大流行期间患者的紧急志愿服务需求,并将支持范围扩大到传统医院以外,让阳光项目接触到家庭中面临孤立和社会化挑战的儿童。早期的试点数据非常令人鼓舞:他们的护理人员注意到Teleplay参与者在Teleplay会话后与之前相比焦虑程度较低(p<0.001)。此外,TelePlay的灵活性和可访问性为志愿者与社区互动开辟了新的途径,超越地理障碍,适应不同的时间表。随着医疗保健领域转变为亲自志愿服务,阳光工程采用混合模式,提供现场和虚拟志愿服务的机会。这种灵活的方法反映了该组织致力于帮助塑造志愿服务的未来,以满足儿科患者和志愿者不断变化的需求。
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