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Abstract：
Reducing doctor-patient conflict is an important part of coordinating doctor-patient disputes and easing doctor-patient relationship, which is conducive to building a harmonious medical environment and promoting the healthy development of medical undertakings. This paper constructs a multi-decision-maker mixed conflict model based on rough set theory, puts forward the matrix operation expression of the conflict degree theory in the Pawlak model, and gives a more objective and scientific evaluation function. Combined with hot issues of doctor-patient conflict, the proposed multi-decision-maker mixed conflict model is applied to doctor-patient conflict, examines the doctor-patient relationship in the medical institution system from multiple internal perspectives, and calculates feasible solutions in the conflict system. The results show that high medical quality, high standardize medication, high institutional efficiency, high staff efficiency, high hospital benefits, high hospital revenue, medium employee development, medium equipment development, or high medical quality, high standardize medication, high institutional efficiency, medium staff efficiency, medium hospital benefits, high hospital revenue, high employee development, and high equipment development are important conditions for building a harmonious medical environment and reducing doctor-patient conflicts.
摘要：
减少医患冲突是协调医患纠纷,缓和医患关系的重要环节,有利于构建和谐医疗环境,促进医疗事业健康发展。本文基于粗糙集理论构建了多决策者混合冲突模型,提出了Pawlak模型中冲突度理论的矩阵运算表达式,并给出了更为客观、科学的评价函数。结合医患矛盾的热点问题,将提出的多决策者混合冲突模型应用于医患冲突，从多个内部角度审视医疗机构系统中的医患关系，并计算冲突系统中可行的解决方案。结果表明,医疗质量高,高度标准化的药物治疗，制度效率高,员工工作效率高,医院福利高，医院收入高,中型员工发展，中型设备开发，或高医疗质量，高度标准化的药物治疗，制度效率高,中等员工效率，中型医院福利，医院收入高,高员工发展，和高设备发展是构建和谐医疗环境和减少医患冲突的重要条件。
