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Abstract：
OBJECTIVE: Studies on psychological violence in the workplace (PVW) in Latin America have focused on incidence values. In contrast, studies on preventive interventions (PIs) in the health sector are very limited. Our objective was to determine to what extent there is consensus on the most relevant characteristics of the psychosocial interventions applied in the prevention of PVW in health institutions in Peru. To that end, health professionals with knowledge and experience in PVW at the national level were recruited, and the Delphi consensus technique was applied.
RESULTS: The consensus study was developed in four stages that included three phases of Delphi consultation. In the third consultation phase, 428 experts participated in 25 analysis groups from 66 health institutions in the country. A total of 70.3% of the participants were women, and 27.6% of the participants worked in nursing and emergency services. After the Delphi consensus analysis, we obtained a list of 10 hierarchical psychosocial interventions to prevent PVW in the country. Most notable were interventions based on the prior resolution of interprofessional conflicts, on the visibility of incidents to generate an inverse effect and on experiential training to improve assertive and empathic communication skills.
RESULTS: The consensus study was developed in four stages that included three phases of Delphi consultation. In the third consultation phase, 428 experts participated in 25 analysis groups from 66 health institutions in the country. A total of 70.3% of the participants were women, and 27.6% of the participants worked in nursing and emergency services. After the Delphi consensus analysis, we obtained a list of 10 hierarchical psychosocial interventions to prevent PVW in the country. Most notable were interventions based on the prior resolution of interprofessional conflicts, on the visibility of incidents to generate an inverse effect and on experiential training to improve assertive and empathic communication skills.
摘要：
目的：关于拉丁美洲工作场所心理暴力（PVW）的研究集中在发生率上。相比之下,关于卫生部门预防性干预措施(PIs)的研究非常有限。我们的目标是确定在秘鲁卫生机构中预防PVW的心理社会干预措施的最相关特征达成共识的程度。为此,在国家一级招募了具有PVW知识和经验的卫生专业人员，并应用了德尔菲共识技术。
结果：共识研究分为四个阶段，包括三个阶段的德尔菲会诊。在第三个协商阶段，428名专家参加了来自该国66个卫生机构的25个分析小组。共有70.3%的参与者是女性,27.6%的参与者从事护理和急救服务。经过德尔菲共识分析，我们获得了在该国预防PVW的10种分级心理社会干预措施的列表.最值得注意的是基于先前解决职业间冲突的干预措施，事件的可见性以产生相反的效果，以及体验式培训以提高自信和共情的沟通技巧。
结果：共识研究分为四个阶段，包括三个阶段的德尔菲会诊。在第三个协商阶段，428名专家参加了来自该国66个卫生机构的25个分析小组。共有70.3%的参与者是女性,27.6%的参与者从事护理和急救服务。经过德尔菲共识分析，我们获得了在该国预防PVW的10种分级心理社会干预措施的列表.最值得注意的是基于先前解决职业间冲突的干预措施，事件的可见性以产生相反的效果，以及体验式培训以提高自信和共情的沟通技巧。
