PDF(Pubmed)
Abstract：
Patient experience feedback is key in patient centred health systems, but empirical evidence of general practitioner (GP) interest in it is sparse. We aimed to: (i) quantitatively estimate the level of GP interest for feedback reports on patient experience; (ii) explore determinants of such interest; and (iii) examine potential association between a priori interest and patient experience.
The patient experience survey included maximum 300 randomly selected patients for each of 50 randomly selected GPs (response rate 41.4%, n = 5,623). GPs were sent a postal letter offering feedback reports and were grouped according to their replies: (i) interested in the report; (ii) not interested. Associations between interest and GP variables were assessed with Chi-square tests and multivariate logistic regression, while associations between interest and scores for 5 patient experiences scales were assessed with multilevel regression models.
About half (n = 21; 45.7%) of the GPs showed interest in the report by asking to receive the report. The only GP variable associated with a priori interest was being a specialist in general practice (58.6% vs. 23.5% for those without) (P = 0.021). Interest was significantly associated with the practice patient experience scale (4.1 higher score compared with those not interested, P = 0.048). Interest in the report had small and nonsignificant associations with the remaining patient experience scales.
Almost half of the GPs, and almost 3 in 5 of specialists in general practice, were interested in receiving a GP-specific feedback report on patient experiences. Interest in the report was generally not related to patient experience scores.
The patient experience survey included maximum 300 randomly selected patients for each of 50 randomly selected GPs (response rate 41.4%, n = 5,623). GPs were sent a postal letter offering feedback reports and were grouped according to their replies: (i) interested in the report; (ii) not interested. Associations between interest and GP variables were assessed with Chi-square tests and multivariate logistic regression, while associations between interest and scores for 5 patient experiences scales were assessed with multilevel regression models.
About half (n = 21; 45.7%) of the GPs showed interest in the report by asking to receive the report. The only GP variable associated with a priori interest was being a specialist in general practice (58.6% vs. 23.5% for those without) (P = 0.021). Interest was significantly associated with the practice patient experience scale (4.1 higher score compared with those not interested, P = 0.048). Interest in the report had small and nonsignificant associations with the remaining patient experience scales.
Almost half of the GPs, and almost 3 in 5 of specialists in general practice, were interested in receiving a GP-specific feedback report on patient experiences. Interest in the report was generally not related to patient experience scores.
摘要：
背景：患者体验反馈是以患者为中心的卫生系统的关键，但全科医生(GP)对此感兴趣的经验证据很少。我们旨在：（i）定量估计GP对患者体验反馈报告的兴趣水平；（ii）探索这种兴趣的决定因素；（iii）检查先验兴趣与患者体验之间的潜在关联。
方法：患者体验调查包括50名随机选择的全科医生中，最多300名随机选择的患者（反应率41.4%，n=5,623)。全科医生收到了一封邮件，提供反馈报告，并根据其答复进行分组：（i）对报告感兴趣；（ii）不感兴趣。用卡方检验和多变量逻辑回归评估了兴趣变量和GP变量之间的关联，而兴趣与5个患者体验量表评分之间的关联则采用多水平回归模型进行评估.
结果：大约一半（n=21;45.7％）的GP通过要求接收报告而对报告表现出兴趣。与先验兴趣相关的唯一GP变量是成为一般实践的专家(58.6%与没有的人为23.5%）（P=0.021）。兴趣与实践患者体验量表显着相关（与不感兴趣的人相比，得分高4.1分，P=0.048)。对该报告的兴趣与其余患者体验量表有小的和非显著的关联。
结论：几乎一半的全科医生，几乎五分之三的普通实践专家，有兴趣收到关于患者体验的GP特定反馈报告。对报告的兴趣通常与患者经验评分无关。
方法：患者体验调查包括50名随机选择的全科医生中，最多300名随机选择的患者（反应率41.4%，n=5,623)。全科医生收到了一封邮件，提供反馈报告，并根据其答复进行分组：（i）对报告感兴趣；（ii）不感兴趣。用卡方检验和多变量逻辑回归评估了兴趣变量和GP变量之间的关联，而兴趣与5个患者体验量表评分之间的关联则采用多水平回归模型进行评估.
结果：大约一半（n=21;45.7％）的GP通过要求接收报告而对报告表现出兴趣。与先验兴趣相关的唯一GP变量是成为一般实践的专家(58.6%与没有的人为23.5%）（P=0.021）。兴趣与实践患者体验量表显着相关（与不感兴趣的人相比，得分高4.1分，P=0.048)。对该报告的兴趣与其余患者体验量表有小的和非显著的关联。
结论：几乎一半的全科医生，几乎五分之三的普通实践专家，有兴趣收到关于患者体验的GP特定反馈报告。对报告的兴趣通常与患者经验评分无关。
