Recognising that humans do not experience healthcare in a binary way, the authors selected a narrative method as the most appropriate qualitative methodology to analyse and understand 181 patient stories relating to projection radiography from the Care Opinion UK website. Each story was read three times to establish codes and themes and to ensure author familiarity with the patient\'s words & descriptions. This resulted in 30 empirical codes with the most frequently used being split into three major themes for discussion RESULTS & CONCLUSION: The three major themes considered the radiography experience, the encounter with professionals and service provision. Online sources of feedback provide valuable data for health researchers and provide access to insights which might otherwise go unconsidered. Patients instinctively perceive radiological examinations to result in delays to their care and report surprise when discovering examinations are delivered swiftly, though it remains that innovations such as radiographer-led discharge could be better utilised to enhance the patient experience. In addition, it is evident that administrative functions in diagnostic radiology departments are considered poor and from the descriptions given in the study by patients, the administrative side of the service does not meet their needs. Patient stories demonstrate that radiography is not perceived as vital to patient care and is frequently devalued through the notion that health professions are limited to medical doctor and nurse. The work of radiographers is not valueless to the patient evidenced by their desire to thank staff for their work, but its value is poorly understood and could be further enhanced by embracing online feedback as part of continuing professional and service development.
方法:认识到人类不会以二元方式体验医疗保健,作者选择了一种叙事方法作为最合适的定性方法来分析和理解来自英国CareOpinion网站的181例与投影射线照相术相关的患者故事.每个故事被阅读三次,以建立代码和主题,并确保作者熟悉患者的单词和描述。Thisresultedin30empiricalcodeswiththemostfrequentlyusedbeingspredintothreemajorthemethemefordiscussionResults&Conclusion:Thethreemajorthemesconsideredtheradiographyexperience,与专业人士的接触和服务提供。在线反馈来源为健康研究人员提供了有价值的数据,并提供了可能不被考虑的见解。患者本能地认为放射学检查会导致护理延误,并在发现检查迅速进行时报告惊讶,尽管仍然可以更好地利用诸如放射技师主导的出院之类的创新来增强患者的体验。此外,很明显,诊断放射科的行政职能被认为是差的,从患者研究中给出的描述来看,服务的行政方面不能满足他们的需求。患者的故事表明,放射线照相对患者护理并不重要,并且由于卫生专业仅限于医生和护士的观念而经常贬值。放射技师的工作对病人来说并非毫无价值,因为他们渴望感谢工作人员的工作,但它的价值还知之甚少,可以通过接受在线反馈作为持续专业和服务发展的一部分来进一步增强。