PDF(Pubmed)
Abstract：
E-wallet is one of the latest innovations in the field of payments. However, despite numerous studies on the adoption of e-finance systems, the post-adoption phase is largely neglected. In this paper, we use the extended Expectation Confirmation Model (ECM) to address this gap by focusing on the study of consumers\' continuous intentions regarding the use of an e-wallet service. We conducted an electronic questionnaire-based survey among 503 e-wallet users in Palestine. Using structural equation modeling to analyze the conceptual model of the study, our results confirm that satisfaction, trust, and perceived usefulness have a significant impact on consumers\' continuous intention regarding e-wallet. In addition, the study found that perceived security has an insignificant impact on consumer satisfaction. The study has several implications: E-wallet providers should improve their services in terms of performance, privacy, and security to ensure customer loyalty in this competitive industry.
摘要：
电子钱包是支付领域的最新创新之一。然而,尽管对采用电子金融系统进行了大量研究，采用后阶段在很大程度上被忽视。在本文中,我们使用扩展的期望确认模型（ECM）来解决这一差距，重点是研究消费者对使用电子钱包服务的持续意图。我们对巴勒斯坦的503名电子钱包用户进行了基于电子问卷的调查。利用结构方程模型对研究的概念模型进行分析,我们的结果证实了满意度，信任,感知有用性对消费者对电子钱包的持续意向有显著影响。此外,研究发现，感知安全感对消费者满意度的影响不显著。这项研究有几个含义：电子钱包提供商应该在性能方面改进他们的服务，隐私,和安全性，以确保在这个竞争激烈的行业中客户的忠诚度。
