{Reference Type}: Journal Article
{Title}: Patient satisfaction with point-of-care laboratory testing: report of a quality improvement program in an ambulatory practice of an academic medical center.
{Author}: Crocker B;Lewandrowski EL;Lewandrowski N;Gregory K;Lewandrowski K;
{Journal}: Clin Chim Acta
{Volume}: 424
{Issue}: 0
{Year}: Sep 2013 23
{Factor}: 6.314
{DOI}: 10.1016/j.cca.2013.04.025
{Abstract}: <B>BACKGROUND: </B>Point-of-care laboratory testing (POCT) offers reduced turnaround time and may facilitate medical decision-making and improve clinical operations. However, there is very little published data concerning the impact of POCT on patient satisfaction.<BR><B>METHODS: </B>We implemented POCT for hemoglobin A1c, lipid panel and comprehensive metabolic panel in a primary care practice and monitored patient satisfaction with on-site testing using an anonymous survey.<BR><B>RESULTS: </B>A total of 97 surveys (65% response rate) were reviewed. On a scale of 1 (poor) to 4 (excellent) the mean response to the question "Compared with your past experiences of physician office visits that did not have on-site testing please rank your overall level of satisfaction with today's office visit" was 3.96. In 34 surveys a free text comment was included which was uniformly very positive.<BR><B>CONCLUSIONS: </B>Our study strongly indicates a high level of patient satisfaction with on-site POCT in a primary care setting.