%0 Evaluation Study
%T The establishment of the Triple I (Hub), an intake, information and intervention hub.
%A Chow J
%A Waldon P
%A Lubiana A
%A Williams R
%A Loy G
%A Lim K
%A Larkin A
%A Kohler F
%J Contemp Nurse
%V 50
%N 2
%D 2015
%M 26552597
%F 2.139
%R 10.1080/10376178.2015.1116371
%X <B>OBJECTIVE: </B>An integrated intake, information and intervention service, Triple I (Hub) was evaluated against its goal to be streamlined, co-ordinated and patient focussed. The integrated service co-located six previously disparate services, often accessed by the same patients and healthcare professionals. The service was evaluated five months after implementation.<BR><B>METHODS: </B>Review methods included satisfaction surveys and observations made by an external expert.<BR><B>RESULTS: </B>Survey findings from 118 participants indicated positive perceptions of all aspects of the service provided by Triple I (Hub), with similar ratings provided by staff (n = 56) and clients (n = 62). The external expert reported that there was improved job satisfaction expressed by staff, and there was significant reduction in processing time of aged care referrals from 3 weeks to less than 24 hours.<BR><B>CONCLUSIONS: </B>Evidence from mixed methods evaluation was used. Quantitative survey results only reported satisfaction by users, but observations provided supplementary indications for service development.