PDF(Pubmed)
Abstract：
UNASSIGNED: The increasing prevalence of artificial intelligence (AI)-driven mental health conversational agents necessitates a comprehensive understanding of user engagement and user perceptions of this technology. This study aims to fill the existing knowledge gap by focusing on Wysa, a commercially available mobile conversational agent designed to provide personalized mental health support.
UNASSIGNED: A total of 159 user reviews posted between January, 2020 and March, 2024, on the Wysa app\'s Google Play page were collected. Thematic analysis was then used to perform open and inductive coding of the collected data.
UNASSIGNED: Seven major themes emerged from the user reviews: \"a trusting environment promotes wellbeing\", \"ubiquitous access offers real-time support\", \"AI limitations detract from the user experience\", \"perceived effectiveness of Wysa\", \"desire for cohesive and predictable interactions\", \"humanness in AI is welcomed\", and \"the need for improvements in the user interface\". These themes highlight both the benefits and limitations of the AI-driven mental health conversational agents.
UNASSIGNED: Users find that Wysa is effective in fostering a strong connection with its users, encouraging them to engage with the app and take positive steps towards emotional resilience and self-improvement. However, its AI needs several improvements to enhance user experience with the application. The findings contribute to the design and implementation of more effective, ethical, and user-aligned AI-driven mental health support systems.
UNASSIGNED: A total of 159 user reviews posted between January, 2020 and March, 2024, on the Wysa app\'s Google Play page were collected. Thematic analysis was then used to perform open and inductive coding of the collected data.
UNASSIGNED: Seven major themes emerged from the user reviews: \"a trusting environment promotes wellbeing\", \"ubiquitous access offers real-time support\", \"AI limitations detract from the user experience\", \"perceived effectiveness of Wysa\", \"desire for cohesive and predictable interactions\", \"humanness in AI is welcomed\", and \"the need for improvements in the user interface\". These themes highlight both the benefits and limitations of the AI-driven mental health conversational agents.
UNASSIGNED: Users find that Wysa is effective in fostering a strong connection with its users, encouraging them to engage with the app and take positive steps towards emotional resilience and self-improvement. However, its AI needs several improvements to enhance user experience with the application. The findings contribute to the design and implementation of more effective, ethical, and user-aligned AI-driven mental health support systems.
摘要：
■人工智能（AI）驱动的心理健康会话代理的日益普及，需要全面了解用户参与度和用户对该技术的看法。本研究旨在通过关注Wysa来填补现有的知识空白，一种商业上可用的移动会话代理，旨在提供个性化的心理健康支持。
■1月之间共发布了159条用户评论，2020年3月,2024年，在Wysa应用程序的GooglePlay页面上进行了收集。然后使用主题分析对收集的数据进行开放和归纳编码。
■用户评论中出现了七个主要主题：“信任环境促进福祉”，\“无处不在的访问提供实时支持\”，“AI限制会降低用户体验”，“Wysa的感知有效性”，“渴望有凝聚力和可预测的互动”，“人工智能中的人性受到欢迎”，和“需要改进用户界面”。这些主题突出了人工智能驱动的心理健康对话代理的好处和局限性。
■用户发现Wysa有效地培养了与用户的牢固联系，鼓励他们参与应用程序，并采取积极的步骤，对情绪弹性和自我完善。然而,它的AI需要进行一些改进，以增强应用程序的用户体验。这些发现有助于设计和实施更有效的，伦理,和用户一致的AI驱动的心理健康支持系统。
■1月之间共发布了159条用户评论，2020年3月,2024年，在Wysa应用程序的GooglePlay页面上进行了收集。然后使用主题分析对收集的数据进行开放和归纳编码。
■用户评论中出现了七个主要主题：“信任环境促进福祉”，\“无处不在的访问提供实时支持\”，“AI限制会降低用户体验”，“Wysa的感知有效性”，“渴望有凝聚力和可预测的互动”，“人工智能中的人性受到欢迎”，和“需要改进用户界面”。这些主题突出了人工智能驱动的心理健康对话代理的好处和局限性。
■用户发现Wysa有效地培养了与用户的牢固联系，鼓励他们参与应用程序，并采取积极的步骤，对情绪弹性和自我完善。然而,它的AI需要进行一些改进，以增强应用程序的用户体验。这些发现有助于设计和实施更有效的，伦理,和用户一致的AI驱动的心理健康支持系统。
