UNASSIGNED: This descriptive cross-sectional study included 103 parents/caregivers of children with neurological disabilities that were randomly selected from different Emirates Health Services Hospitals in the UAE. Data was collected using the long-form Patient Satisfaction Questionnaire (PSQ-III).
UNASSIGNED: The overall mean satisfaction was 159±7.73 (out of 250 points). Communication (20.36/25), interpersonal factors (20.17/35), and doctor-patient time (20.17/35) had the highest mean satisfaction scores (8.06/10). The lowest mean satisfaction scores were for access/availability/convenience (34.60/60), technical quality (33.17/50), and economic elements (23.83/40).
UNASSIGNED: Despite participants\' overall satisfaction scores being positive, some service domains require improvement to improve satisfaction, specifically the access/availability/convenience, technical quality, and economic elements. These areas should be prioritized by service providers and managers to improve patients\' experiences and clinical outcomes.
这项描述性横断面研究包括103名神经残疾儿童的父母/看护人,他们是从阿联酋不同的阿联酋卫生服务医院随机选择的。使用长式患者满意度问卷(PSQ-III)收集数据。
■总体平均满意度为159±7.73(共250分)。来文(20.36/25),人际关系因素(20.17/35),和医患时间(20.17/35)的平均满意度得分最高(8.06/10)。最低的平均满意度得分是访问/可用性/便利性(34.60/60),技术质量(33.17/50),和经济因素(23.83/40)。
■尽管参与者的总体满意度得分为正,一些服务域需要改进以提高满意度,特别是访问/可用性/便利性,技术质量,和经济因素。服务提供商和管理者应优先考虑这些领域,以改善患者的体验和临床结果。