PDF(Pubmed)
Abstract：
UNASSIGNED: Healthcare, like other industries, emphasizes performance, quality, and consumer experience while also attempting to reduce costs. However, high-quality healthcare remains paramount for vulnerable and ill patients. This study aimed to investigate parents\' and caregivers\' level of satisfaction with physiotherapy services provided to neuropediatric outpatients on the United Arab Emirates (UAE).
UNASSIGNED: This descriptive cross-sectional study included 103 parents/caregivers of children with neurological disabilities that were randomly selected from different Emirates Health Services Hospitals in the UAE. Data was collected using the long-form Patient Satisfaction Questionnaire (PSQ-III).
UNASSIGNED: The overall mean satisfaction was 159±7.73 (out of 250 points). Communication (20.36/25), interpersonal factors (20.17/35), and doctor-patient time (20.17/35) had the highest mean satisfaction scores (8.06/10). The lowest mean satisfaction scores were for access/availability/convenience (34.60/60), technical quality (33.17/50), and economic elements (23.83/40).
UNASSIGNED: Despite participants\' overall satisfaction scores being positive, some service domains require improvement to improve satisfaction, specifically the access/availability/convenience, technical quality, and economic elements. These areas should be prioritized by service providers and managers to improve patients\' experiences and clinical outcomes.
UNASSIGNED: This descriptive cross-sectional study included 103 parents/caregivers of children with neurological disabilities that were randomly selected from different Emirates Health Services Hospitals in the UAE. Data was collected using the long-form Patient Satisfaction Questionnaire (PSQ-III).
UNASSIGNED: The overall mean satisfaction was 159±7.73 (out of 250 points). Communication (20.36/25), interpersonal factors (20.17/35), and doctor-patient time (20.17/35) had the highest mean satisfaction scores (8.06/10). The lowest mean satisfaction scores were for access/availability/convenience (34.60/60), technical quality (33.17/50), and economic elements (23.83/40).
UNASSIGNED: Despite participants\' overall satisfaction scores being positive, some service domains require improvement to improve satisfaction, specifically the access/availability/convenience, technical quality, and economic elements. These areas should be prioritized by service providers and managers to improve patients\' experiences and clinical outcomes.
摘要：
■医疗保健，像其他行业一样，强调性能，质量,和消费者体验，同时也试图降低成本。然而,高质量的医疗保健对于脆弱和患病的患者仍然至关重要。这项研究旨在调查父母和照顾者对阿拉伯联合酋长国（UAE）神经儿科门诊患者提供的理疗服务的满意度。
这项描述性横断面研究包括103名神经残疾儿童的父母/看护人，他们是从阿联酋不同的阿联酋卫生服务医院随机选择的。使用长式患者满意度问卷（PSQ-III）收集数据。
■总体平均满意度为159±7.73（共250分）。来文(20.36/25)，人际关系因素(20.17/35)，和医患时间（20.17/35）的平均满意度得分最高（8.06/10）。最低的平均满意度得分是访问/可用性/便利性(34.60/60)，技术质量（33.17/50），和经济因素(23.83/40)。
■尽管参与者的总体满意度得分为正，一些服务域需要改进以提高满意度，特别是访问/可用性/便利性，技术质量,和经济因素。服务提供商和管理者应优先考虑这些领域，以改善患者的体验和临床结果。
这项描述性横断面研究包括103名神经残疾儿童的父母/看护人，他们是从阿联酋不同的阿联酋卫生服务医院随机选择的。使用长式患者满意度问卷（PSQ-III）收集数据。
■总体平均满意度为159±7.73（共250分）。来文(20.36/25)，人际关系因素(20.17/35)，和医患时间（20.17/35）的平均满意度得分最高（8.06/10）。最低的平均满意度得分是访问/可用性/便利性(34.60/60)，技术质量（33.17/50），和经济因素(23.83/40)。
■尽管参与者的总体满意度得分为正，一些服务域需要改进以提高满意度，特别是访问/可用性/便利性，技术质量,和经济因素。服务提供商和管理者应优先考虑这些领域，以改善患者的体验和临床结果。
