Abstract：
OBJECTIVE: To describe the perspectives of patients using digital services on the digital counselling competence of healthcare professionals.
METHODS: A descriptive qualitative interview study.
METHODS: The analysed data were collected in Finland during the spring of 2023 via 11 individual, semi-structured interviews from participants who had received video-mediated counselling. The interviews were carried out online through Microsoft Teams and adhered to an interview guide using main and ancillary questions. The data were analysed using inductive content analysis.
RESULTS: The patients\' perspectives of healthcare professionals\' digital counselling competence were related to five categories: (1) competence in preparing for video-mediated counselling, (2) digital competence in implementing the video-mediated counselling, (3) competence in interacting with the patient during the video-mediated counselling, (4) competence in supporting the patient\'s self-management in video-mediated counselling and (5) competence in self-development as a digital counsellor.
CONCLUSIONS: The results of this study indicate that healthcare professionals need to possess a wide range of digital counselling competencies when providing video-mediated counselling. This study thus lays the groundwork for future studies of patients\' perspectives of healthcare professionals\' digital counselling competence.
UNASSIGNED: The results of this study can be used to develop healthcare professionals\' digital counselling competence and patient-centered care. The presented insights can also be used to map further research topics.
UNASSIGNED: The Consolidated criteria for reporting qualitative research (COREQ) checklist was used when reporting the results.
UNASSIGNED: Patients who had experience in using digital services participated in the data collection of this study.
CONCLUSIONS: What problem did the study address? Healthcare professionals may well need to develop new competencies as counselling is increasingly moving to digital environments. What were the main findings? The main areas of digital counselling competence that emerged from the patients\' perspectives were competence in preparing for video-mediated counselling, digital competence, competence in interacting with the patient, competence in supporting self-management and competence in self-development as a digital counsellor. Where and on whom will the research have an impact? The research can be used to build and develop healthcare professionals\' digital counselling competence, as well as improve the delivery of patient-centered care.
METHODS: A descriptive qualitative interview study.
METHODS: The analysed data were collected in Finland during the spring of 2023 via 11 individual, semi-structured interviews from participants who had received video-mediated counselling. The interviews were carried out online through Microsoft Teams and adhered to an interview guide using main and ancillary questions. The data were analysed using inductive content analysis.
RESULTS: The patients\' perspectives of healthcare professionals\' digital counselling competence were related to five categories: (1) competence in preparing for video-mediated counselling, (2) digital competence in implementing the video-mediated counselling, (3) competence in interacting with the patient during the video-mediated counselling, (4) competence in supporting the patient\'s self-management in video-mediated counselling and (5) competence in self-development as a digital counsellor.
CONCLUSIONS: The results of this study indicate that healthcare professionals need to possess a wide range of digital counselling competencies when providing video-mediated counselling. This study thus lays the groundwork for future studies of patients\' perspectives of healthcare professionals\' digital counselling competence.
UNASSIGNED: The results of this study can be used to develop healthcare professionals\' digital counselling competence and patient-centered care. The presented insights can also be used to map further research topics.
UNASSIGNED: The Consolidated criteria for reporting qualitative research (COREQ) checklist was used when reporting the results.
UNASSIGNED: Patients who had experience in using digital services participated in the data collection of this study.
CONCLUSIONS: What problem did the study address? Healthcare professionals may well need to develop new competencies as counselling is increasingly moving to digital environments. What were the main findings? The main areas of digital counselling competence that emerged from the patients\' perspectives were competence in preparing for video-mediated counselling, digital competence, competence in interacting with the patient, competence in supporting self-management and competence in self-development as a digital counsellor. Where and on whom will the research have an impact? The research can be used to build and develop healthcare professionals\' digital counselling competence, as well as improve the delivery of patient-centered care.
摘要：
目的：描述患者使用数字服务对医疗保健专业人员数字咨询能力的看法。
方法：描述性定性访谈研究。
方法：分析的数据是在2023年春季在芬兰收集的，有11个人，接受视频介导咨询的参与者的半结构化访谈.面试是通过MicrosoftTeams在线进行的，并遵循使用主要和辅助问题的面试指南。使用归纳内容分析对数据进行分析。
结果：患者的“医疗保健专业人员的观点”数字咨询能力与五个类别有关：（1）准备视频介导的咨询的能力，(2)实施视频介导咨询的数字能力，（3）在视频介导的咨询过程中与患者互动的能力，（4）在视频介导的咨询中支持患者的自我管理的能力和（5）作为数字顾问的自我发展的能力。
结论：这项研究的结果表明，在提供视频介导的咨询时，医疗保健专业人员需要具备广泛的数字咨询能力。因此，这项研究为未来对患者进行“医疗保健专业人员的观点”数字咨询能力的研究奠定了基础。
■这项研究的结果可用于培养医疗保健专业人员的数字咨询能力和以患者为中心的护理。提出的见解也可以用来绘制进一步的研究主题。
■报告结果时使用了报告定性研究（COREQ）清单的综合标准。
■有使用数字服务经验的患者参与了本研究的数据收集。
结论：这项研究解决了什么问题？随着咨询越来越多地转向数字环境，医疗保健专业人员可能需要开发新的能力。主要发现是什么？从患者角度来看，数字咨询能力的主要领域是准备视频介导咨询的能力，数字能力，与患者互动的能力，作为数字顾问，支持自我管理的能力和自我发展的能力。该研究将在何处以及对谁产生影响？该研究可用于建立和发展医疗保健专业人员的数字咨询能力，以及改善以患者为中心的护理的交付。
方法：描述性定性访谈研究。
方法：分析的数据是在2023年春季在芬兰收集的，有11个人，接受视频介导咨询的参与者的半结构化访谈.面试是通过MicrosoftTeams在线进行的，并遵循使用主要和辅助问题的面试指南。使用归纳内容分析对数据进行分析。
结果：患者的“医疗保健专业人员的观点”数字咨询能力与五个类别有关：（1）准备视频介导的咨询的能力，(2)实施视频介导咨询的数字能力，（3）在视频介导的咨询过程中与患者互动的能力，（4）在视频介导的咨询中支持患者的自我管理的能力和（5）作为数字顾问的自我发展的能力。
结论：这项研究的结果表明，在提供视频介导的咨询时，医疗保健专业人员需要具备广泛的数字咨询能力。因此，这项研究为未来对患者进行“医疗保健专业人员的观点”数字咨询能力的研究奠定了基础。
■这项研究的结果可用于培养医疗保健专业人员的数字咨询能力和以患者为中心的护理。提出的见解也可以用来绘制进一步的研究主题。
■报告结果时使用了报告定性研究（COREQ）清单的综合标准。
■有使用数字服务经验的患者参与了本研究的数据收集。
结论：这项研究解决了什么问题？随着咨询越来越多地转向数字环境，医疗保健专业人员可能需要开发新的能力。主要发现是什么？从患者角度来看，数字咨询能力的主要领域是准备视频介导咨询的能力，数字能力，与患者互动的能力，作为数字顾问，支持自我管理的能力和自我发展的能力。该研究将在何处以及对谁产生影响？该研究可用于建立和发展医疗保健专业人员的数字咨询能力，以及改善以患者为中心的护理的交付。
