Abstract：
Green design involves the entire life cycle of a product, including stages such as raw material acquisition, production and manufacturing, sales and transportation, use, recycling, and disposal. Extracting customer requirements (CRs) related to product green design (PGD) is one of the necessary conditions for achieving the dual carbon goal. However, only a few studies have evaluated CRs for PGD from a full life cycle perspective. This study obtained 20,000 online reviews of washing machines from e-commerce platforms. The customers\' sentiment tendencies toward the requirements of washing machines at various stages of their life cycle are analyzed and evaluated. The CRs contained in online washing machine reviews were identified through cluster analysis. Based on the life cycle theory, the product green design requirements (PGDRs) of CRs were extracted and analyzed. This study can provide theoretical and methodological support for green product design.
摘要：
绿色设计涉及产品的整个生命周期，包括原材料采购等阶段，生产和制造，销售和运输，使用,回收,和处置。提取与产品绿色设计（PGD）相关的客户要求（CR）是实现双碳目标的必要条件之一。然而,只有少数研究从全生命周期的角度评估了PGD的CRs。这项研究从电子商务平台获得了20,000条洗衣机的在线评论。分析和评估客户对洗衣机生命周期各个阶段需求的情绪倾向。通过聚类分析确定了在线洗衣机评论中包含的CR。基于生命周期理论,提取并分析了CRs的产品绿色设计要求(PGDR)。本研究可为绿色产品设计提供理论和方法支持。
