PDF(Pubmed)
Abstract：
BACKGROUND: The rapid development of the telecommunications industry in the post-COVID-19 era has brought tremendous pressure to employees making them a high-risk group for job burnout. However, prior research paid less attention to the burnout of employees. Furthermore, social support and gender have separate effects on job burnout. This study explores the mechanism of stress perception on job burnout and examines the roles of social support and gender amid it.
METHODS: This cross-sectional study was conducted from June 2023 to August 2023 in mainland China. A total of 39,507 were recruited by random sampling and online questionnaires, and 28,204 valid questionnaires were retained. SPSS (version 26.0) and PROCESS (Model 4 & 7) were used for correlation analysis, mediation analysis, and mediated moderation analysis.
RESULTS: Stress perception can positively predict the level of job burnout of employees in the telecommunications industry, and social support plays a partial mediating role, accounts for 8.01% of the total effect, gender moderates the first half of the path in this mediation model. At the same pressure level, female can perceive more social support than male.
CONCLUSIONS: Under high pressure background, employees\' job burnout varies depending on gender and the perception of social support. Therefore, telecommunications industry managers should adopt decompression measures and targeted social support resources for different groups.
METHODS: This cross-sectional study was conducted from June 2023 to August 2023 in mainland China. A total of 39,507 were recruited by random sampling and online questionnaires, and 28,204 valid questionnaires were retained. SPSS (version 26.0) and PROCESS (Model 4 & 7) were used for correlation analysis, mediation analysis, and mediated moderation analysis.
RESULTS: Stress perception can positively predict the level of job burnout of employees in the telecommunications industry, and social support plays a partial mediating role, accounts for 8.01% of the total effect, gender moderates the first half of the path in this mediation model. At the same pressure level, female can perceive more social support than male.
CONCLUSIONS: Under high pressure background, employees\' job burnout varies depending on gender and the perception of social support. Therefore, telecommunications industry managers should adopt decompression measures and targeted social support resources for different groups.
摘要：
背景：后COVID-19时代电信业的快速发展给员工带来了巨大的压力，使其成为职业倦怠的高危人群。然而,先前的研究较少关注员工的倦怠。此外，社会支持和性别对职业倦怠有不同的影响。本研究探讨了压力感知对工作倦怠的作用机制，并探讨了社会支持和性别在其中的作用。
方法：这项横断面研究于2023年6月至2023年8月在中国大陆进行。通过随机抽样和网上问卷调查的方式共招募39507人,保留有效问卷28204份。使用SPSS(26.0版)和过程(模型4和7)进行相关性分析，调解分析,和中介适度分析。
结果：压力感知可以积极预测电信行业员工的工作倦怠水平，社会支持起着部分中介作用，占总效应的8.01%，性别调节了这种调解模式的前半部分。在相同的压力水平下，女性比男性能感受到更多的社会支持。
结论：在高压背景下，员工的工作倦怠因性别和对社会支持的看法而异。因此,电信行业管理者应针对不同群体采取减压措施和有针对性的社会支持资源。
方法：这项横断面研究于2023年6月至2023年8月在中国大陆进行。通过随机抽样和网上问卷调查的方式共招募39507人,保留有效问卷28204份。使用SPSS(26.0版)和过程(模型4和7)进行相关性分析，调解分析,和中介适度分析。
结果：压力感知可以积极预测电信行业员工的工作倦怠水平，社会支持起着部分中介作用，占总效应的8.01%，性别调节了这种调解模式的前半部分。在相同的压力水平下，女性比男性能感受到更多的社会支持。
结论：在高压背景下，员工的工作倦怠因性别和对社会支持的看法而异。因此,电信行业管理者应针对不同群体采取减压措施和有针对性的社会支持资源。
