PDF(Pubmed)
Abstract：
(1) Background: The hospitality industry is known for exposing employees to work stress, which can lead to work-related burnout and high turnover rates. This study aims to examine the relationships between work stress, work-related burnout, and turnover intention. It also explores the mediating role of work-related burnout and the moderating role of job security and financial dependence. (2) Methods: A cross-sectional survey was conducted among 494 hotel employees working in five-star hotels in Belek and Manavgat, Türkiye, using a moderated mediation research model. The study found that work stress increases work-related burnout, which in turn increases turnover intention. Additionally, work-related burnout was found to mediate the relationship between work stress and turnover intention. Furthermore, it was found that perceived job security moderates the relationship between work stress levels and work-related burnout. Additionally, the variable of financial dependence was found to moderate the relationship between employees\' levels of work-related burnout and their turnover intentions. Similarly, the study found that the financial dependence variable moderates the effect of work-related burnout on employees\' turnover intention. Additionally, the study found that employees\' perception of job security moderates the impact of work stress on work-related burnout. In conclusion, the study suggests that positive perceptions of job security can mitigate the impact of work stress on work-related burnout. Similarly, the impact of work-related burnout on turnover intention diminishes as the degree of financial dependence rises.
摘要：
(1)背景：酒店业以员工暴露于工作压力而闻名，这可能导致与工作相关的倦怠和高离职率。这项研究旨在检验工作压力之间的关系，工作相关的倦怠，和离职意向。它还探讨了与工作相关的倦怠的中介作用以及工作保障和财务依赖的调节作用。(2)方法:对在贝莱克和马纳夫加特五星级酒店工作的494名酒店员工进行横断面调查,蒂尔基耶,使用适度的调解研究模型。研究发现，工作压力会增加与工作相关的倦怠，这反过来又增加了离职意向。此外,与工作相关的倦怠在工作压力和离职倾向之间起中介作用。此外，研究发现，感知的工作安全感可以调节工作压力水平与工作相关的倦怠之间的关系。此外,研究发现，财务依赖变量可以调节员工与工作相关的倦怠水平与其离职意向之间的关系。同样，研究发现，财务依赖变量调节了工作相关倦怠对员工离职倾向的影响。此外,研究发现，员工对工作安全感的感知可以调节工作压力对工作倦怠的影响。总之,该研究表明，对工作安全的积极看法可以减轻工作压力对工作相关倦怠的影响。同样，工作倦怠对离职倾向的影响随着财务依赖程度的增加而减弱。
