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Abstract：
The COVID-19 pandemic increased the risk of financial distress, bankruptcy, or both, in the airline industry. Whether airlines can survive or not during and/or after the pandemic is closely related to their decisions and actions which will enable their success by increasing their resilience. In crisis periods such as COVID-19, the decisions taken by airlines are strategically important for achieving sustainable success. Thus, it is critical to understand which factors are more important for airlines to shape their actions and make correct decisions. This paper investigates the sustainable success factors on which airlines should focus to provide resilience during the COVID-19 pandemic crisis. It provides a robust model using the interval type-2 fuzzy analytic hierarchy process (IT2FAHP) and interval type-2 fuzzy Decision Making Trial and Evaluation Laboratory (IT2FDEMATEL) to identify and rank success factors. The findings indicate that financial and operational factors are extremely important to ensure resilience for airlines. In addition, the results of the study reveal that operational factors and information sharing factors have an impact on financial factors and customer satisfaction.
摘要：
COVID-19大流行增加了财务困境的风险，破产,或者两者兼而有之,在航空业。航空公司能否在大流行期间和/或之后生存下去，与他们的决定和行动密切相关，这将通过提高他们的抵御能力来实现他们的成功。在COVID-19等危机时期，航空公司做出的决定对于实现可持续成功具有重要的战略意义。因此，了解哪些因素对航空公司塑造自己的行动和做出正确的决定更为重要。本文调查了航空公司在COVID-19大流行危机期间应关注的可持续成功因素，以提供抵御能力。它使用区间2型模糊层次分析法（IT2FAHP）和区间2型模糊决策试验与评估实验室（IT2FDEMATEL）提供了一个可靠的模型，以识别和排名成功因素。研究结果表明，财务和运营因素对于确保航空公司的弹性极为重要。此外,研究结果表明，运营因素和信息共享因素对财务因素和顾客满意度都有影响。
