PDF(Pubmed)
Abstract：
UNASSIGNED: This study examined the customer experiences of use, perceived usefulness and ease of use of digital occupational health (OH) services.
UNASSIGNED: A cross-sectional study based on an electronic survey was conducted between December 2022 and January 2023. A total of 9871 OH customers responded to the survey. The sample was restricted to respondents who used digital OH services (n = 7275). An analysis of variance was run to test the relationships between respondents\' characteristics and the rate of usefulness, and ease of use variables.
UNASSIGNED: The most commonly used digital services were appointment booking, access to health information recorded by professionals and prescription renewal, and the digital services provided by physicians and nurses. Respondents expressed quite high satisfaction with the digital services, but not as much with their usefulness and ease of use. Females, individuals under 50 years of age, those with higher education, working in white-collar or managerial positions and possessing proficient information and communication technology (ICT) skills gave the most positive evaluations regarding usefulness and ease of use.
UNASSIGNED: There was a certain level of mixed experiences among respondents regarding the usefulness and ease of use of digital OH services. We can also conclude that individuals who possess the necessary ICT skills can more easily take full advantage of the available digital services. When customers are proficient in using digital services, they can confidently interact with professionals. Regardless of the user\'s age, gender, education or profession, it is crucial for service providers always to strive to improve the usability of digital services.
UNASSIGNED: A cross-sectional study based on an electronic survey was conducted between December 2022 and January 2023. A total of 9871 OH customers responded to the survey. The sample was restricted to respondents who used digital OH services (n = 7275). An analysis of variance was run to test the relationships between respondents\' characteristics and the rate of usefulness, and ease of use variables.
UNASSIGNED: The most commonly used digital services were appointment booking, access to health information recorded by professionals and prescription renewal, and the digital services provided by physicians and nurses. Respondents expressed quite high satisfaction with the digital services, but not as much with their usefulness and ease of use. Females, individuals under 50 years of age, those with higher education, working in white-collar or managerial positions and possessing proficient information and communication technology (ICT) skills gave the most positive evaluations regarding usefulness and ease of use.
UNASSIGNED: There was a certain level of mixed experiences among respondents regarding the usefulness and ease of use of digital OH services. We can also conclude that individuals who possess the necessary ICT skills can more easily take full advantage of the available digital services. When customers are proficient in using digital services, they can confidently interact with professionals. Regardless of the user\'s age, gender, education or profession, it is crucial for service providers always to strive to improve the usability of digital services.
摘要：
■这项研究检查了客户的使用体验，数字职业健康(OH)服务的感知有用性和易用性。
■在2022年12月至2023年1月之间进行了一项基于电子调查的横断面研究。共有9871名OH客户回复了调查。样本仅限于使用数字OH服务的受访者(n=7275)。进行了方差分析，以测试受访者特征与有用率之间的关系，和易用性变量。
■最常用的数字服务是预约，获取专业人员记录的健康信息和处方更新，以及医生和护士提供的数字服务。受访者对数字服务表示相当高的满意度，但没有那么多的有用性和易用性。雌性,50岁以下的人，那些受过高等教育的人，在白领或管理职位上工作，并拥有熟练的信息和通信技术（ICT）技能，对有用性和易用性给予了最积极的评价。
■受访者对数字OH服务的实用性和易用性有一定程度的混合经验。我们还可以得出结论，拥有必要的ICT技能的个人可以更轻松地充分利用可用的数字服务。当客户精通使用数字服务时，他们可以自信地与专业人士互动。不管用户的年龄，性别,教育或职业，服务提供商始终努力提高数字服务的可用性至关重要。
■在2022年12月至2023年1月之间进行了一项基于电子调查的横断面研究。共有9871名OH客户回复了调查。样本仅限于使用数字OH服务的受访者(n=7275)。进行了方差分析，以测试受访者特征与有用率之间的关系，和易用性变量。
■最常用的数字服务是预约，获取专业人员记录的健康信息和处方更新，以及医生和护士提供的数字服务。受访者对数字服务表示相当高的满意度，但没有那么多的有用性和易用性。雌性,50岁以下的人，那些受过高等教育的人，在白领或管理职位上工作，并拥有熟练的信息和通信技术（ICT）技能，对有用性和易用性给予了最积极的评价。
■受访者对数字OH服务的实用性和易用性有一定程度的混合经验。我们还可以得出结论，拥有必要的ICT技能的个人可以更轻松地充分利用可用的数字服务。当客户精通使用数字服务时，他们可以自信地与专业人士互动。不管用户的年龄，性别,教育或职业，服务提供商始终努力提高数字服务的可用性至关重要。
