PDF(Pubmed)
Abstract：
Given the current organisational changes in a turbulent global economic context, is the appropriate setting of the communication process, with an emphasis on feedback from employees to management for organisations to cope with external changes. Following the COVID-19 pandemic, communication from below is required as it is a primary issue in the context of significant organisational change and can help to shape positive perceptions of change. The main aim is to evaluate the relationships between selected organisational variables regarding the use of different forms of employee-to-management communication. A questionnaire survey of Czech organisations (n1 = 183) was conducted, and the data obtained were evaluated using statistical tests (Wald statistic) to determine whether a demonstrable relationship existed between the traits. The results showed a relationship between the application of most types of bottom-up communication and organisation size in terms of the number of employees, majority ownership, and, for selected types of communication forms, annual turnover. However, none of the communication types examined depended on the sector in which an organisation operated. The results of the qualitative research confirmed that grassroots communication was crucial in all the types of organisations examined and helped to improve organisational climate. This study contributes to theory and practice by confirming that feedback from employees is a tool for their stabilisation. The managerial implications include the finding that effective feedback settings help prevent conflicts in organisations. The study contributes significantly to the deepening of knowledge on the issue of systematic communication leading to the sustainability of organisations, which is also demonstrated by the almost zero overlap with previous studies.
摘要：
鉴于当前在动荡的全球经济背景下的组织变革，是通信过程的适当设置，强调员工向管理层的反馈，以应对外部变化。在COVID-19大流行之后，从下面的沟通是必需的，因为它是一个主要的问题，在重要的组织变革的背景下，可以帮助塑造积极的看法的变化。主要目的是评估有关使用不同形式的员工与管理层沟通的选定组织变量之间的关系。对捷克组织进行了问卷调查(n1=183)，并使用统计检验（Wald统计量）对获得的数据进行评估，以确定性状之间是否存在可证明的关系。结果显示，就员工人数而言，大多数类型的自下而上沟通的应用与组织规模之间存在关系，多数所有权，and,对于选定类型的通信形式，年营业额。然而,所检查的通信类型都不取决于组织运作的部门。定性研究的结果证实，基层沟通在所有类型的组织中都至关重要，并有助于改善组织氛围。这项研究通过确认员工的反馈是他们稳定的工具，为理论和实践做出了贡献。管理方面的影响包括发现有效的反馈设置有助于防止组织中的冲突。该研究大大有助于加深对导致组织可持续性的系统沟通问题的知识，与以前的研究几乎为零的重叠也证明了这一点。
