Abstract：
The scope of artificial intelligence (AI) in healthcare is promising, and AI has the potential to revolutionise the field of palliative care services also. Consumer satisfaction in palliative care is a critical aspect of providing high-quality end-of-life support. It encompasses various elements that contribute to a positive experience for both patients and their families. AI-based tools and technologies can help in early identification of the beneficiaries, reduce the cost, improve the quality of care and satisfaction to the patients with chronic life-limiting illnesses. However, it is essential to ensure that AI is used ethically and in a way that complements, rather than replaces, the human touch and compassionate care, which are the core components of palliative care. This article tries to analyse the scope and challenges of improving consumer satisfaction through AI-based technology in palliative care services.
摘要：
人工智能（AI）在医疗保健领域的应用前景广阔，人工智能也有可能彻底改变姑息治疗服务领域。姑息治疗的消费者满意度是提供高质量的临终支持的关键方面。它包含各种元素，有助于为患者及其家人带来积极的体验。基于人工智能的工具和技术可以帮助早期识别受益者，降低成本,提高护理质量和对患有慢性生命限制性疾病的患者的满意度。然而,必须确保人工智能在道德上得到使用，并以一种互补的方式得到使用，而不是取代，人类的接触和富有同情心的关怀，这是姑息治疗的核心组成部分。本文试图分析在姑息治疗服务中通过基于AI的技术提高消费者满意度的范围和挑战。
