PDF(Pubmed)
Abstract：
General practice teaching clinics play a crucial role in the training of general practitioners, as they are more likely to enhance reception skills compared to traditional training methods. The quality of teaching clinics is largely determined by the level of patient acceptance. In recent years, the Kano model has become increasingly popular in the healthcare industry and has been used to enhance patient satisfaction. The objective of this study is to apply the Kano model to investigate the needs of patients in general practice teaching clinics and to rank the significance of each demand. This study will serve as a reference for enhancing the service quality of teaching clinics and advancing the field of general practice.
A total of 101 patients of general practice at the Affiliated Hospital of Yangzhou University in Jiangsu province were selected using a random convenience sampling method to participate in a questionnaire survey. The questionnaire was designed by members of our team and was based on the Kano model. The study defined the service demand, assessed the impact of both satisfaction and dissatisfaction and created a matrix bubble diagram.
The study findings revealed that out of the 14 items of the general practice teaching clinic service demands, 1 item was categorized as a must-be requirement, 4 items were categorized as one-dimensional requirements, 2 items were categorized as an attractive requirement, 2 items were categorized as an indifferent requirement, and 5 items were categorized as mixed attributes. The findings of the matrix analysis showed that 4 items were situated in the area of one-dimensional attributes quadrant, 3 items were situated in the area of attractive attributes quadrant, 5 items were situated in the area of indifferent attributes quadrant, and 2 items were situated in the area of must-be attributes quadrant.
The patients of general practice have positive attitudes toward teaching clinics. The findings can offer valuable insights for enhancing the quality of service and patient experience in general practice teaching clinics as well as for advancing the field of general practice.
A total of 101 patients of general practice at the Affiliated Hospital of Yangzhou University in Jiangsu province were selected using a random convenience sampling method to participate in a questionnaire survey. The questionnaire was designed by members of our team and was based on the Kano model. The study defined the service demand, assessed the impact of both satisfaction and dissatisfaction and created a matrix bubble diagram.
The study findings revealed that out of the 14 items of the general practice teaching clinic service demands, 1 item was categorized as a must-be requirement, 4 items were categorized as one-dimensional requirements, 2 items were categorized as an attractive requirement, 2 items were categorized as an indifferent requirement, and 5 items were categorized as mixed attributes. The findings of the matrix analysis showed that 4 items were situated in the area of one-dimensional attributes quadrant, 3 items were situated in the area of attractive attributes quadrant, 5 items were situated in the area of indifferent attributes quadrant, and 2 items were situated in the area of must-be attributes quadrant.
The patients of general practice have positive attitudes toward teaching clinics. The findings can offer valuable insights for enhancing the quality of service and patient experience in general practice teaching clinics as well as for advancing the field of general practice.
摘要：
■全科教学诊所在全科医生的培训中起着至关重要的作用，因为与传统的培训方法相比，它们更有可能提高接待技能。教学诊所的质量在很大程度上取决于患者的接受程度。近年来,卡诺模式在医疗保健行业越来越受欢迎，并已被用于提高患者满意度。这项研究的目的是应用Kano模型来调查全科教学诊所中患者的需求，并对每种需求的重要性进行排名。这项研究将为提高教学诊所的服务质量和推进全科医学领域提供参考。
■采用随机便利抽样的方法，选取江苏省扬州大学附属医院全科医生共101例，进行问卷调查。问卷是由我们团队的成员设计的，基于卡诺模型。这项研究定义了服务需求，评估了满意和不满意的影响，并创建了一个矩阵气泡图。
■研究结果表明，在14项全科教学门诊服务需求中，1项被归类为必须要求，4项被归类为一维需求，2个项目被归类为有吸引力的要求，2个项目被归类为冷漠的要求，和5个项目被归类为混合属性。矩阵分析的结果表明,4个项目位于一维属性区域的象限,3个项目位于有吸引力的属性区域象限，5个项目位于属性不同的区域象限，和2个项目位于必须属性象限的区域。
■全科医生对教学诊所持积极态度。这些发现可以为提高全科医学教学诊所的服务质量和患者体验以及推进全科医学领域提供有价值的见解。
■采用随机便利抽样的方法，选取江苏省扬州大学附属医院全科医生共101例，进行问卷调查。问卷是由我们团队的成员设计的，基于卡诺模型。这项研究定义了服务需求，评估了满意和不满意的影响，并创建了一个矩阵气泡图。
■研究结果表明，在14项全科教学门诊服务需求中，1项被归类为必须要求，4项被归类为一维需求，2个项目被归类为有吸引力的要求，2个项目被归类为冷漠的要求，和5个项目被归类为混合属性。矩阵分析的结果表明,4个项目位于一维属性区域的象限,3个项目位于有吸引力的属性区域象限，5个项目位于属性不同的区域象限，和2个项目位于必须属性象限的区域。
■全科医生对教学诊所持积极态度。这些发现可以为提高全科医学教学诊所的服务质量和患者体验以及推进全科医学领域提供有价值的见解。
