Abstract：
Superapps (ie apps that integrate the features of multiple applications for a more convenient user experience) have become pervasive among Internet users. This case study examines a recent disruption to one such application: KakaoTalk - the most widely used messaging application in South Korea. Specifically, the case study examines a fire incident at the SK C&C data centre, which caused an extended outage for one of South Korea\'s leading tech companies - Kakao Corp. The review of this event reveals how ineffective disaster readiness resulted in inadequate fire response, leading to serious ripple effects across the data centre. During the outage, cyber-security threats rose. As a result of these disruptions, Kakao users turned to competitor apps, resulting in changing market dynamics. This case study highlights the unforeseen costs and socio-economic influences caused by such interruptions, highlighting the importance of holistic risk management strategies.
摘要：
超级应用程序（即集成了多个应用程序功能以获得更方便的用户体验的应用程序）已在Internet用户中无处不在。本案例研究考察了最近一个这样的应用程序的中断：KakaoTalk-韩国使用最广泛的消息传递应用程序。具体来说,该案例研究调查了SKC&C数据中心的一起火灾事件，这导致韩国领先的科技公司之一-KakaoCorp.对这一事件的审查揭示了无效的灾难准备是如何导致火灾反应不足的，导致整个数据中心的严重连锁反应。在停电期间,网络安全威胁上升。由于这些中断，Kakao用户转向竞争对手的应用程序，导致不断变化的市场动态。本案例研究强调了这种中断造成的不可预见的成本和社会经济影响，强调整体风险管理战略的重要性。
