关键词: clinical laboratory quality management lean methods lean six sigma oral pathology laboratory quality improvement tool quality indicator quality management quality management system six sigma total quality management

来  源:   DOI:10.7759/cureus.52651   PDF(Pubmed)

Abstract:
Six Sigma Foundations is a statistical standard that indicates an exceptionally high level of quality, along with a customer satisfaction management approach that intends to lower error rates and boost process efficiency. The Define, Measure, Analyse, Improve, and Control (DMAIC) approach is a fundamental component of Six Sigma and provides an organised framework for process improvement. In contrast to conventional techniques that are more manual-based, Six Sigma emphasises and focuses on making decisions based on facts and evidence. The key to the success of Six Sigma is its reliance on statistical methods. Advanced tools like Pareto charts, histograms, regression analysis, and fishbone diagrams are used ardently for the benefit of customers and to reduce the overall error rate. To support clinical decision-making, a clinical laboratory\'s primary responsibility is to generate test results that are accurate, repeatable, fast, and appropriately interpreted. Ensuring desired clinical outcomes must be the ultimate objective. To accomplish this goal, laboratories must prioritise cost-effectiveness while establishing and maintaining quality in all laboratory procedures. The concept of the Lean Six Sigma (LSS) methodology, which mainly centres on efficiency by discerning and eradicating actions or operations that do not provide any benefit to the organisation, is combined with the proposition of Six Sigma, which emphasises data-driven analyses and optimization. The integration of these powerful concepts aids in the overall improvement of the organisations adopting these techniques. This review provides a brief overview of the benefits of the LSS methodology and its implementation in the oral pathology laboratory.
摘要:
六西格玛基金会是一种统计标准,表明质量非常高,以及旨在降低错误率并提高流程效率的客户满意度管理方法。定义,Measure,分析,改善,和控制(DMAIC)方法是六西格玛的基本组成部分,并为流程改进提供了有组织的框架。与更基于手动的传统技术相比,六西格玛强调并专注于根据事实和证据做出决策。六西格玛成功的关键是它对统计方法的依赖。帕累托图表等高级工具,直方图,回归分析,和鱼骨图被广泛用于客户的利益和降低整体错误率。为了支持临床决策,临床实验室的主要职责是产生准确的检测结果,可重复,快,并适当解释。确保预期的临床结果必须是最终目标。为了实现这个目标,实验室必须优先考虑成本效益,同时建立和保持所有实验室程序的质量。精益六西格玛(LSS)方法的概念,主要通过辨别和消除对组织没有任何好处的行动或行动来提高效率,与六西格玛的命题相结合,强调数据驱动的分析和优化。这些强大概念的集成有助于采用这些技术的组织的整体改进。这篇综述简要概述了LSS方法的益处及其在口腔病理学实验室中的实施。
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