PDF(Pubmed)
Abstract：
BACKGROUND: Since the outbreak of the COVID-19 pandemic, telemedicine become more and more popular, patients attempt to use telemedicine to meet personal medical needs. Patient satisfaction is a key indicator of insight into the patient experience.
OBJECTIVE: This systematic review aims to explore the measurement factors of patient satisfaction with telemedicine and develop a more comprehensive and systematic scale of patient satisfaction with telemedicine.
METHODS: In February 2023, a literature search was conducted on the PubMed, EMBASE, and Web of Science, identifying measurement factors and tools of patient satisfaction with telemedicine. For inclusion, the studies had to have or make a questionnaire about patient satisfaction with telemedicine delivered through video/audio visits in English. The quality of the studies was evaluated according to the Critical Appraisal Tool for Analytical Cross-Sectional Studies of the Joanna Briggs Institute (JBI). The dimensions and items in each tool were also analyzed.
RESULTS: The initial search showed 14,020 studies. After eliminating duplicates and utilizing inclusion and exclusion criteria, 44 studies were included. This systematic review identified and integrated the measurement factors and develops a scale of patient satisfaction with telemedicine, which was divided into 9 dimensions and consists of 37 items.
CONCLUSIONS: Future measurement and evaluation of telemedicine will benefit from scale that was developed in this study, and it will more directly reflecting patient needs when patient satisfaction with telemedicine is evaluated.
OBJECTIVE: This systematic review aims to explore the measurement factors of patient satisfaction with telemedicine and develop a more comprehensive and systematic scale of patient satisfaction with telemedicine.
METHODS: In February 2023, a literature search was conducted on the PubMed, EMBASE, and Web of Science, identifying measurement factors and tools of patient satisfaction with telemedicine. For inclusion, the studies had to have or make a questionnaire about patient satisfaction with telemedicine delivered through video/audio visits in English. The quality of the studies was evaluated according to the Critical Appraisal Tool for Analytical Cross-Sectional Studies of the Joanna Briggs Institute (JBI). The dimensions and items in each tool were also analyzed.
RESULTS: The initial search showed 14,020 studies. After eliminating duplicates and utilizing inclusion and exclusion criteria, 44 studies were included. This systematic review identified and integrated the measurement factors and develops a scale of patient satisfaction with telemedicine, which was divided into 9 dimensions and consists of 37 items.
CONCLUSIONS: Future measurement and evaluation of telemedicine will benefit from scale that was developed in this study, and it will more directly reflecting patient needs when patient satisfaction with telemedicine is evaluated.
摘要：
背景：自COVID-19大流行爆发以来，远程医疗变得越来越流行，患者尝试使用远程医疗来满足个人医疗需求。患者满意度是洞察患者体验的关键指标。
目的：本系统综述旨在探索患者对远程医疗满意度的测量因素，并开发出更全面，系统的患者对远程医疗满意度量表。
方法：2023年2月，在PubMed上进行了文献检索，EMBASE,和WebofScience,确定患者对远程医疗满意度的测量因素和工具。为了纳入，这些研究必须有或制作一份关于患者对通过英语视频/音频访问提供的远程医疗满意度的问卷.根据JoannaBriggs研究所（JBI）的分析横截面研究关键评估工具评估研究的质量。还分析了每个工具中的尺寸和项目。
结果：最初的搜索显示有14020项研究。在消除重复项并利用纳入和排除标准后，包括44项研究。这项系统评价确定并整合了测量因素，并制定了患者对远程医疗的满意度量表，分为9个维度，由37个项目组成。
结论：远程医疗的未来测量和评估将受益于本研究开发的量表，当评估患者对远程医疗的满意度时，它将更直接地反映患者的需求。
目的：本系统综述旨在探索患者对远程医疗满意度的测量因素，并开发出更全面，系统的患者对远程医疗满意度量表。
方法：2023年2月，在PubMed上进行了文献检索，EMBASE,和WebofScience,确定患者对远程医疗满意度的测量因素和工具。为了纳入，这些研究必须有或制作一份关于患者对通过英语视频/音频访问提供的远程医疗满意度的问卷.根据JoannaBriggs研究所（JBI）的分析横截面研究关键评估工具评估研究的质量。还分析了每个工具中的尺寸和项目。
结果：最初的搜索显示有14020项研究。在消除重复项并利用纳入和排除标准后，包括44项研究。这项系统评价确定并整合了测量因素，并制定了患者对远程医疗的满意度量表，分为9个维度，由37个项目组成。
结论：远程医疗的未来测量和评估将受益于本研究开发的量表，当评估患者对远程医疗的满意度时，它将更直接地反映患者的需求。
