PDF(Pubmed)
Abstract：
This study delves into the assessment of the quality of social exchange relationships in the workplace, specifically focusing on leader-member exchange (LMX) and team-member exchange (TMX), to forecast employee Total Quality Management (TQM) involvement within the hospitality industry. Employing Structural Equation Modeling (SEM), the study evaluates multiple hypotheses, utilizing data collected from 811 frontline employees in international tourist hotels located in Taiwan. The findings demonstrate that both LMX and TMX exhibit direct positive influences on employee TQM involvement. Moreover, through mediated path analyses, it is evident that both LMX and TMX exert indirect positive impacts on employee TQM involvement, by means of self-efficacy and job satisfaction. These results elucidate a clear causal chain mechanism underlying the behavior of employee TQM involvement within such social relationships. The study\'s revelations carry significant implications for the hospitality industry, shedding light on the nuanced dynamics of these social relationships and their impact on employee behavior concerning TQM involvement. The discussions encompassing the implications of these findings in the realm of hospitality are thoroughly explored and detailed.
摘要：
这项研究深入研究了对工作场所社会交换关系质量的评估，特别关注领导者-成员交换(LMX)和团队-成员交换(TMX)，预测员工在酒店业的全面质量管理(TQM)参与情况。采用结构方程建模(SEM)，这项研究评估了多个假设，利用从位于台湾的国际旅游酒店的811名前线员工那里收集的数据。研究结果表明，LMX和TMX对员工TQM参与均表现出直接的积极影响。此外，通过中介路径分析，很明显，LMX和TMX都对员工TQM参与产生间接的积极影响，通过自我效能感和工作满意度。这些结果阐明了员工TQM参与此类社会关系的行为背后的明确因果链机制。这项研究的启示对酒店业具有重要意义，阐明了这些社会关系的细微差别动态及其对有关TQM参与的员工行为的影响。对这些发现在酒店领域的影响进行了深入的探讨和详细的讨论。
