关键词: Lean Six Sigma design thinking healthcare innovation problem-solving quality improvement

Mesh : Humans Problem Solving Creativity

来  源:   DOI:10.1177/19375867231215071

Abstract:
UNASSIGNED: This work aims to improve the quality of care provided to patients by equipping caregivers with comprehensive set of problem-solving tools and competencies. This is achieved through the development of a customized health design process that incorporates both human-centric and data-centric tools.
UNASSIGNED: To meet the growing complexity of today\'s clinical practice, caregivers need to be empowered with the tools and competencies necessary to address the multifaceted challenges they encounter. This has emphasized the need to broaden the traditional role of caregivers as evidence-based practitioners to include being healthcare problem-solvers and innovators who utilize their creative and critical thinking skills.
UNASSIGNED: While design thinking (DT) is a popular methodology that fosters caregivers\' empathy and creativity, it does not provide tools for evaluating the quality of obtained solutions. To address this gap, a problem-solving process that combines DT and data-centric tools of the Lean Six Sigma method was developed in this work.
UNASSIGNED: The evaluation of this customized design process was based on targeted competencies derived from the six aims of healthcare. The potential benefits are then highlighted through mapping the possible outputs of every phase with the targeted set of caregivers\' skills. Additionally, an implementation plan was outlined for a local hospital, showcasing the potential impact this process can have in empowering caregivers with the necessary competencies to create effective and innovative solutions for care delivery.
UNASSIGNED: Overall, This unique approach has the potential to contribute to the ongoing effort to transform healthcare into an efficient system that meets the needs of both patients and caregivers.
摘要:
这项工作旨在通过为护理人员配备一套全面的解决问题的工具和能力来提高向患者提供的护理质量。这是通过开发定制的健康设计流程来实现的,该流程结合了以人为中心和以数据为中心的工具。
为了满足当今临床实践日益复杂的要求,护理人员需要获得必要的工具和能力,以应对他们遇到的多方面挑战。这强调了需要扩大护理人员作为循证从业者的传统角色,包括成为医疗保健问题解决者和创新者,他们利用他们的创造性和批判性思维技能。
虽然设计思维(DT)是一种流行的方法,可以培养照顾者的同理心和创造力,它不提供评估获得的解决方案质量的工具。为了解决这个差距,在这项工作中开发了一个解决问题的过程,该过程结合了数字孪生和精益六西格玛方法的以数据为中心的工具。
对这种定制设计过程的评估是基于从医疗保健的六个目标中得出的目标能力。然后,通过将每个阶段的可能输出与目标护理人员技能组合进行映射来突出显示潜在的好处。此外,为当地医院制定了实施计划,展示这一过程可能产生的潜在影响,赋予护理人员必要的能力,以创建有效和创新的护理解决方案。
总的来说,这种独特的方法有可能有助于将医疗保健转变为满足患者和护理人员需求的高效系统的持续努力。
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