PDF(Pubmed)
Abstract：
The aim of this research is to analyze the experiences of employees during the Covid-19 pandemic cri-sis and conceptualize the lessons learned to deal with similar crises in the future. To achieve this, a qualitative approach with a phenomenological strategy was conducted through semi-structured, in-depth interviews with 16 front-line employees of Bank Melli, the largest state bank in Iran. The study found that employee behavior plays a critical role in crisis management, with functional behaviors such as preventive measures, stress management, and sharing valid information being essential. Dysfunctional behaviors such as resistance to change and inconsistent behaviors were also identified. The prevention of infection and stress management were identified as key behaviors to cope with the crisis, while media literacy and acceptance of change were crucial for correct information analysis and crisis management. Overall, the study highlights the challenges faced by employees during the Covid-19 crisis and provides valuable lessons from a behavioral perspective for managers in the banking industry to manage disruptions caused by current and future pandemics. The study emphasizes the importance of learning from the lessons of the Covid-19 crisis to reduce negative effects on physical and mental health.
摘要：
这项研究的目的是分析员工在新冠肺炎大流行期间的经历，并概念化未来处理类似危机的经验教训。为了实现这一点，采用现象学策略的定性方法是通过半结构化的，深入采访了梅利银行的16名一线员工，伊朗最大的国有银行。研究发现，员工行为在危机管理中起着至关重要的作用，具有功能性行为，如预防措施，压力管理，共享有效信息至关重要。还确定了功能失调的行为，例如对变化的抵抗力和不一致的行为。预防感染和压力管理被确定为应对危机的关键行为，而媒体素养和接受变革对于正确的信息分析和危机管理至关重要。总的来说,该研究强调了员工在新冠肺炎危机期间面临的挑战，并从行为的角度为银行业管理人员提供了宝贵的经验教训，以管理当前和未来大流行造成的中断。该研究强调了从新冠肺炎危机中吸取教训的重要性，以减少对身心健康的负面影响。
