PDF(Pubmed)
Abstract：
The global COVID-19 pandemic presented not only challenges for services but also opportunities for reflection and change. This study aimed to understand young people, parents/carers, and professionals\' experiences of remote provision across a voluntary sector organization to inform the nature of future delivery. Reflections from professionals (n = 7), young people (n = 7), and parents/carers (n = 2) were collected through semi-structured interviews and focus groups. Data were thematically analysed. Five overarching themes were identified: \'Accessibility\', \'Remote therapeutic experiences\', \'Translating to online\', \'Spaces of comfort/discomfort\', and \'Moving towards hybrid provision\'. The COVID-19 pandemic changed service provision, notably with accelerated digitalisation. Although the service became more accessible, the digitalisation of services impacted the relational experiences for young people. Nevertheless, online provision was described as a \'steppingstone\', allowing young people to engage in online therapy or group programmes before transferring to in-person provision. Although remote provision can lead to improvements in young people\'s mental health, this format was not suitable for all. When considering future models of provision, assessing needs, preferences, and access to private space and hardware are all important considerations when deciding which format to use to achieve the best possible outcomes.
摘要：
全球COVID-19大流行不仅给服务带来了挑战，也带来了反思和变革的机会。这项研究旨在了解年轻人，父母/照顾者，以及专业人员在志愿部门组织中远程提供的经验，以告知未来交付的性质。专业人士的反思(n=7)，年轻人（n=7），和父母/照顾者（n=2）通过半结构化访谈和焦点小组收集。对数据进行了主题分析。确定了五个总体主题：“可访问性”，\'远程治疗经验\'，\'正在在线翻译\',\'舒适/不适的空间\'，和“走向混合供应”。COVID-19大流行改变了服务提供，尤其是加速数字化。尽管该服务变得更易于访问，服务的数字化影响了年轻人的关系体验。然而，在线供应被描述为“踏脚石”，允许年轻人在转入亲自提供之前从事在线治疗或团体计划。虽然远程提供可以改善年轻人的心理健康，这种格式并不适合所有人。在考虑未来的供应模式时，评估需求，preferences,在决定使用哪种格式来实现可能的最佳结果时，访问私人空间和硬件都是重要的考虑因素。
