PDF(Pubmed)
Abstract：
Text descriptions in museums provide detailed and rich information about artifacts that broadens museum visitors\' knowledge and enriches their experience. However, since deaf and hard-of-hearing (DHH) individuals have low literacy compared to hearing people and communicate through sign language, museum descriptions are considerably limited in delivering a stimulating and informative environment for understanding and enjoying exhibits. To improve DHH individuals\' museum experience, we investigated the potential of three interactive description prototypes: active-linked, graph-based, and chatbot-based. A comparative study with 20 DHH participants confirmed that our interaction-based prototypes improve information accessibility and provide an enhanced experience compared to conventional museum descriptions. Most participants preferred the graph-based prototype, while post-interviews suggested that each prototype has potential benefits and limitations according to DHH individuals\' particular literacy skills and preferences. Text descriptions can be enlivened for DHH visitors by adding a simple interaction functionality, e.g., clicking, which can lead to a better museum experience.
摘要：
博物馆中的文字描述提供了有关文物的详细而丰富的信息，从而扩大了博物馆参观者的知识并丰富了他们的经验。然而,由于聋人和听力障碍（DHH）人的识字率比听力较低，并且通过手语进行交流，博物馆的描述在为理解和欣赏展品提供刺激和信息丰富的环境方面相当有限。为了改善DHH个人的博物馆体验，我们调查了三个交互式描述原型的潜力：主动链接，基于图形，基于聊天机器人。对20名DHH参与者的比较研究证实，与传统的博物馆描述相比，我们基于交互的原型提高了信息的可访问性，并提供了增强的体验。大多数参与者更喜欢基于图形的原型，而采访后表明，根据DHH个人的特定识字技能和偏好，每个原型都有潜在的好处和局限性。通过添加简单的交互功能，可以为DHH访客启用文本描述，例如，单击,这可以带来更好的博物馆体验。
