关键词: COVID-19 Twitter communication community health crisis communication cross-country comparison digital literacy emotion health information health literacy information literacy perception public health public sentiment sentiment social media

来  源:   DOI:10.2196/31473   PDF(Pubmed)

Abstract:
UNASSIGNED: Public sentiments are an important indicator of crisis response, with the need to balance exigency without adding to panic or projecting overconfidence. Given the rapid spread of the COVID-19 pandemic, governments have enacted various nationwide measures against the disease with social media platforms providing the previously unparalleled communication space for the global populations.
UNASSIGNED: This research aims to examine and provide a macro-level narrative of the evolution of public sentiments on social media at national levels, by comparing Twitter data from India, Singapore, South Korea, the United Kingdom, and the United States during the current pandemic.
UNASSIGNED: A total of 67,363,091 Twitter posts on COVID-19 from January 28, 2020, to April 28, 2021, were analyzed from the 5 countries with \"wuhan,\" \"corona,\" \"nCov,\" and \"covid\" as search keywords. Change in sentiments (\"very negative,\" \"negative,\" \"neutral or mixed,\" \"positive,\" \"very positive\") were compared between countries in connection with disease milestones and public health directives.
UNASSIGNED: Country-specific assessments show that negative sentiments were predominant across all 5 countries during the initial period of the global pandemic. However, positive sentiments encompassing hope, resilience, and support arose at differing intensities across the 5 countries, particularly in Asian countries. In the next stage of the pandemic, India, Singapore, and South Korea faced escalating waves of COVID-19 cases, resulting in negative sentiments, but positive sentiments appeared simultaneously. In contrast, although negative sentiments in the United Kingdom and the United States increased substantially after the declaration of a national public emergency, strong parallel positive sentiments were slow to surface.
UNASSIGNED: Our findings on sentiments across countries facing similar outbreak concerns suggest potential associations between government response actions both in terms of policy and communications, and public sentiment trends. Overall, a more concerted approach to government crisis communication appears to be associated with more stable and less volatile public sentiments over the evolution of the COVID-19 pandemic.
摘要:
公众情绪是危机应对的重要指标,需要在不增加恐慌或过度自信的情况下平衡紧急情况。鉴于COVID-19大流行的迅速蔓延,各国政府已经通过社交媒体平台为全球人口提供了前所未有的交流空间,在全国范围内采取了各种针对这种疾病的措施。
本研究旨在研究并提供国家层面的社交媒体上公众情绪演变的宏观叙事,通过比较来自印度的Twitter数据,新加坡,韩国,联合王国,以及当前大流行期间的美国。
从2020年1月28日至2021年4月28日,共有67,363,091个关于COVID-19的Twitter帖子,来自5个国家/地区,\"\"电晕,\"\"nCov,\"和\"covid\"作为搜索关键字。情绪的变化(“非常消极,\"\"否定,\"\"中性或混合,\"\"阳性,\"\"非常积极\")在与疾病里程碑和公共卫生指令相关的国家之间进行了比较。
针对具体国家的评估显示,在全球大流行初期,所有5个国家的负面情绪占主导地位。然而,包含希望的积极情绪,弹性,5个国家的支持强度不同,特别是在亚洲国家。在大流行的下一阶段,印度,新加坡,韩国面临不断升级的COVID-19病例,导致负面情绪,但积极的情绪同时出现。相比之下,尽管在宣布国家公共紧急状态后,英国和美国的负面情绪大幅增加,强烈的平行积极情绪缓慢浮出水面。
我们对面临类似疫情担忧的国家情绪的调查结果表明,政府应对行动在政策和沟通方面可能存在关联。和公众情绪趋势。总的来说,政府危机沟通的更协调一致的方法似乎与公众对COVID-19大流行演变的更稳定和更少波动的情绪有关。
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