关键词: Digital divide Live-interactive method Patient satisfaction Store-and-forward method Teledermatology

来  源:   DOI:10.1007/s13671-023-00382-z   PDF(Pubmed)

Abstract:
UNASSIGNED: Teledermatology continues to gain popularity across the world. It is crucial that dermatologists understand patient experience and satisfaction to effectively incorporate this practice into patient care. This article provides an updated review of recent findings on patient satisfaction in teledermatology.
UNASSIGNED: Over the last 2 years, there has been an increase in studies on the patient experience of live-video teledermatology, while previous studies largely focused on store-and-forward teledermatology. This reflects the expansion of live-video teledermatology since the COVID-19 pandemic. Patients are generally very satisfied with both store-and-forward and live-video teledermatology, valuing its accessibility, quality of care, and patient-provider relationship. Decreased patient satisfaction is linked to technical difficulties, privacy concerns, lack of procedure availability, and thorough physical exams. However, teledermatology experiences are not equal across demographic groups. Access to technical support, digital literacy, age, social economic status, and type of dermatological conditions have all been found to affect patient experience.
UNASSIGNED: Studies show high levels of patient satisfaction in teledermatology but limitations exist. Future efforts to improve teledermatology experiences will require reducing barriers among demographics, improving patient education, investment in technology, and collaboration among all parties involved.
摘要:
未经评估:远程皮肤病学继续在世界各地普及。至关重要的是,皮肤科医生了解患者的经验和满意度,以有效地将这种做法纳入患者护理。本文提供了有关远程皮肤科患者满意度的最新发现的最新综述。
未经批准:在过去的两年中,关于实时视频远程皮肤病学的患者体验的研究有所增加,而以前的研究主要集中在存储和转发远程皮肤病学。这反映了自COVID-19大流行以来,实时视频远程皮肤病学的扩展。患者通常对存储和转发和实时视频远程皮肤科非常满意,重视它的可访问性,护理质量,以及患者与提供者的关系。患者满意度下降与技术困难有关,隐私问题,缺乏程序可用性,和彻底的身体检查。然而,不同人口群体的远程皮肤病学经验并不相同。获得技术支持,数字素养,年龄,社会经济地位,和皮肤病的类型都被发现会影响患者的体验。
UNASSIGNED:研究表明,远程皮肤科的患者满意度很高,但存在局限性。未来改善皮肤学经验的努力将需要减少人口统计学之间的障碍,改善患者教育,技术投资,以及所有相关方之间的合作。
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