PDF(Sci-hub)
Abstract：
This study adopts a public value perspective to examine the eHealth services deployed by national and regional governments to contain the coronavirus (Covid-19) pandemic, including symptoms checkers, information portals and contact-tracing applications. We analyse 50 cases of eHealth applications adopted in 25 European Economic Area (EEA) and outline how these systems and technologies map against four dimensions of public value: user orientation, participation, legality and equity. Our findings reveal that the public value of the eHealth applications adopted in the context of the current pandemic is affected by both endogenous and exogenous factors that undermine their ability to improve the quality of healthcare services and social wellbeing. We conclude by suggesting areas for further research to address such factors and the trade-offs emerging between different dimensions of public value.
摘要：
这项研究采用了公共价值视角，研究了国家和地区政府为遏制冠状病毒(新冠肺炎)大流行而部署的电子健康服务，包括症状检查，信息门户和联系人跟踪应用程序。我们分析了25个欧洲经济区（EEA）采用的50个电子健康应用案例，并概述了这些系统和技术如何针对公共价值的四个维度进行映射：用户导向，参与,合法性和公平性。我们的发现表明，在当前大流行的背景下采用的电子健康应用的公共价值受到内源性和外源性因素的影响，这些因素破坏了其提高医疗服务质量和社会福祉的能力。最后，我们提出了进一步研究的领域，以解决这些因素以及公共价值不同维度之间出现的权衡。
