PDF(Pubmed)
Abstract：
As COVID-19 prevention efforts have become normalized, conflicts between guests and hotel staff, who must adhere to government protocols, can have a serious impact on host-guest interactions. Drawing on interaction ritual chain theory, this research explores the ritualized mechanism of host-guest interactions during the pandemic from the perspectives of staff and guests. By combining video ethnography and interviews, this study identifies the ritual ingredients, processes, outcomes, and collective symbols of COVID-19 prevention measures. Based on the attitudes and performance paths of staff and guests, the interaction chain may become longer or shorter, and result in guests becoming \"insiders\" or \"outsiders\" and leaving the interaction space. An integrated model of host-guest interactions based on interaction ritual theory is proposed.
摘要：
随着COVID-19的预防工作变得常态化，客人和酒店员工之间的冲突，他们必须遵守政府协议，可能会对主客互动产生严重影响。借鉴互动仪式链理论，这项研究从工作人员和客人的角度探讨了疫情期间主客互动的仪式化机制。通过结合视频人种学和访谈，这项研究确定了仪式的成分，进程,结果，和COVID-19预防措施的集体标志。根据员工和客人的态度和表现路径，相互作用链可能变得更长或更短，并导致客人成为“内部人员”或“外部人员”并离开互动空间。提出了基于交互仪式理论的主客交互集成模型。
