PDF(Pubmed)
Abstract：
Public toilets are essential infrastructure to guarantee the right to sanitation in public spaces and, in more general terms, the right to inclusive and sustainable cities. Moreover, since the equipment has a direct user interface, it is important to understand their demands and needs. Given this, the present research aims to understand the perspective of public toilet users on the Pampulha Lake Shore (PLS), a public touristic place in Belo Horizonte, Brazil. For that, observations and semi-structured interviews were carried out with different public toilet users. In addition, comments posted on the Google Local Guides tool of Google Maps were used as a secondary database for understanding users\' experience of PLS toilets. The analysis made it possible to identify aspects related to availability, quality (health and hygiene), security, and accessibility. Collected data showed how the conflicting choice of whether or not to use the toilet was directly related to the health and conservation of the urban equipment and interfered with social and leisure prospects. On the whole, the importance of the user\'s perspective was highlighted in this study with emphasis on elaborating adequate urban planning with regard to health, sanitation, and accessibility issues.
摘要：
公共厕所是保证公共场所卫生设施权的重要基础设施，更笼统地说，包容性和可持续城市的权利。此外，由于该设备具有直接的用户界面，重要的是要了解他们的要求和需求。鉴于此,本研究旨在了解Pampulha湖岸（PLS）上公共厕所使用者的观点，贝洛奥里藏特的一个公共旅游景点，巴西。为此，对不同的公共厕所使用者进行了观察和半结构化访谈。此外,在Google地图的GoogleLocalGuides工具上发布的评论被用作辅助数据库，以了解用户对PLS厕所的体验。通过分析，可以确定与可用性相关的方面，质量（健康和卫生），安全,和可访问性。收集的数据表明，是否使用厕所的选择相互矛盾，直接关系到城市设备的健康和保护，并干扰了社会和休闲前景。总的来说,在这项研究中强调了用户视角的重要性，重点是在健康方面制定适当的城市规划，卫生，和可访问性问题。
