PDF(Pubmed)
Abstract：
BACKGROUND: More than 78 countries have developed COVID contact-tracing apps to limit the spread of coronavirus. However, many experts and scientists cast doubt on the effectiveness of those apps. For each app, a large number of reviews have been entered by end-users in app stores.
OBJECTIVE: Our goal is to gain insights into the user reviews of those apps, and to find out the main problems that users have reported. Our focus is to assess the \"software in society\" aspects of the apps, based on user reviews.
METHODS: We selected nine European national apps for our analysis and used a commercial app-review analytics tool to extract and mine the user reviews. For all the apps combined, our dataset includes 39,425 user reviews.
RESULTS: Results show that users are generally dissatisfied with the nine apps under study, except the Scottish (\"Protect Scotland\") app. Some of the major issues that users have complained about are high battery drainage and doubts on whether apps are really working.
CONCLUSIONS: Our results show that more work is needed by the stakeholders behind the apps (e.g., app developers, decision-makers, public health experts) to improve the public adoption, software quality and public perception of these apps.
OBJECTIVE: Our goal is to gain insights into the user reviews of those apps, and to find out the main problems that users have reported. Our focus is to assess the \"software in society\" aspects of the apps, based on user reviews.
METHODS: We selected nine European national apps for our analysis and used a commercial app-review analytics tool to extract and mine the user reviews. For all the apps combined, our dataset includes 39,425 user reviews.
RESULTS: Results show that users are generally dissatisfied with the nine apps under study, except the Scottish (\"Protect Scotland\") app. Some of the major issues that users have complained about are high battery drainage and doubts on whether apps are really working.
CONCLUSIONS: Our results show that more work is needed by the stakeholders behind the apps (e.g., app developers, decision-makers, public health experts) to improve the public adoption, software quality and public perception of these apps.
摘要：
背景：超过78个国家已经开发了COVID接触者追踪应用程序，以限制冠状病毒的传播。然而,许多专家和科学家对这些应用程序的有效性表示怀疑。对于每个应用程序，最终用户在应用商店中输入了大量评论。
目标：我们的目标是深入了解这些应用程序的用户评论，并找出用户反映的主要问题。我们的重点是评估应用程序的“社会软件”方面，基于用户评论。
方法：我们选择了9个欧洲国家应用程序进行分析，并使用商业应用程序评论分析工具提取和挖掘用户评论。对于所有组合的应用程序，我们的数据集包括39,425条用户评论。
结果：结果显示，用户普遍对正在研究的9个应用不满意，除了苏格兰（“保护苏格兰”）应用程序。用户抱怨的一些主要问题是电池耗电量高，以及对应用程序是否真正工作的怀疑。
结论：我们的结果表明，应用程序背后的利益相关者需要做更多的工作（例如，应用程序开发人员，决策者,公共卫生专家)以改善公众收养，软件质量和公众对这些应用程序的看法。
目标：我们的目标是深入了解这些应用程序的用户评论，并找出用户反映的主要问题。我们的重点是评估应用程序的“社会软件”方面，基于用户评论。
方法：我们选择了9个欧洲国家应用程序进行分析，并使用商业应用程序评论分析工具提取和挖掘用户评论。对于所有组合的应用程序，我们的数据集包括39,425条用户评论。
结果：结果显示，用户普遍对正在研究的9个应用不满意，除了苏格兰（“保护苏格兰”）应用程序。用户抱怨的一些主要问题是电池耗电量高，以及对应用程序是否真正工作的怀疑。
结论：我们的结果表明，应用程序背后的利益相关者需要做更多的工作（例如，应用程序开发人员，决策者,公共卫生专家)以改善公众收养，软件质量和公众对这些应用程序的看法。
